How to recognize our official communications about your booking

Dear Guest,
At Hotel Foners we want your experience with us to always be safe, including when it comes to managing payment for your booking. That's why we would like to share a brief summary of how our payment processes work and how you can easily recognize any official communication from us.

If you booked through our website:

  • • For non-refundable bookings, payment is made directly during the booking process, through the secure payment gateway integrated into our own website.
  • • If your booking is pay-at-the-property, the amount is paid directly at the hotel, according to your booking conditions.

If you booked through another booking platform (Booking, Expedia, etc.):

  • • For non-refundable bookings, if we need to send you a payment link, we will only do so through the internal chat or messaging system of that same platform.
  • • We will never request payment for this type of booking via WhatsApp, SMS, or email.

If you booked directly with us by email:

  • • For non-refundable or semi-flexible bookings, we may provide you with a secure payment link by email, or offer you the option to pay by bank transfer as agreed.
  • • Bookings with pay-at-the-property are paid directly with us upon arrival.

  • • We will never ask for your card details, additional payments, or personal verifications via WhatsApp or SMS, not even in the context of promotions or discounts.
  • • Always check the sender's email address. Our official domain is hotelfoners.com; be wary of variations such as hotelf0ners.com, hotelfonners.com, or hotelfoners.net.
  • • If you ever receive a communication about your booking that raises any doubt, the best course of action is not to provide personal or banking details or make any payment, and to verify it directly with us before proceeding.

We are happy to answer any questions you may have about your booking.
You can write to us at any time at our Reservations Department: reservas@hotelfoners.com.
Thank you for trusting Hotel Foners. Your peace of mind is, as always, our priority.
Kind regards, Hotel Foners

You can book via our website or by sending an email with your request to our booking department: reservas@hotelfoners.com

For special requests, you can contact our reception team or our booking department by sending an e-mail to reservas@hotelfoners.com

Yes, we have special offers for companies, Civil Servants and State Security Forces, as well as other offers that you can consult in the offers section of the website. You can also request information by sending an email to reservas@hotelfoners.com

Of course, send us an email to reservas@hotelfoners.com and we will give you the details.

If you book directly with us, you will always get the best price. If you find a better rate, please contact our booking department by sending an email to reservas@hotelfoners.com and we will look into it.

Yes, you can request an early check in by sending your request to reservas@hotelfoners.com or ask at reception and we will confirm availability and the additional cost. If you book through our website or by using the contact form, you will get a discount of 20% percent on this service. Check the advantages of booking on our website

Yes, you can request a late check out until 6PM by sending your request to reservas@hotelfoners.com, or ask at reception and we will confirm availability and the additional cost. If you book via our website or by using the contact form, you will get a discount of 20% percent on this service. Check the advantages of booking on our website.

Check out: 11AM and check in: 3PM.

After checking out, you can use the facilities at Hotel Foners until your departure time.

Yes, you can enjoy our breakfast brunch for €17 per person/day.

At Hotel Foners, you can purchase a DAY PASS with access to the swimming pool, use of the sunbeds, 1 towel per person, 1 drink (water, soft drink or beer) or you can choose the DAY PASS option with snack menu (1 main course with snack menu + 1 drink (water, soft drink or beer). You can request more information by sending an email to reservas@hotelfoners.com

Yes, WIFI is available throughout the establishment.

The hotel does not have private parking.

You can make your request via our website, by sending an email to reservas@hotelfoners.com or by asking for information at the reception desk.

Por supuesto, envíanos un mail a You can book a car and excursions through our website, by sending an email to reservas@hotelfoners.com or by requesting information at reception.

At Hotel Foners you can hire one of our bicycles either by making a reservation via the website by choosing the bike hire option, or by sending an email to reservas@hotelfoners.com. If you require a special type of bike, just contact us and we will assist you.

The price is approximately €20.

Yes, the A2 bus stops 50 metres from the hotel. You can find all the information here: http://www.emtpalma.cat/en/route/-/L/21/aeroport-s-arenal

You have towels in your room, but they are not for pool use. We have towels for use in the hotel swimming pool which you can request at reception for a deposit of €10.

We do have a left-luggage office

There are internal rules that are also conditions for staying in the establishment. You can consult our rules HERE

Yes, we are a hotel committed to our environment and we hold the Bioscore A+ certificate. This recognition reflects our commitment to a more conscious, responsible, and respectful form of tourism in Mallorca. This is our sustainability commitment. MORE INFO